Alexander Wong
Practical AI operations for small businesses.
I’m exploring how small businesses can move beyond using AI as a collection of tools and begin integrating it into the way real work gets done.
My current focus is on small law firms and professional-services businesses, where judgment, process, systems and accountability all matter.
How AI fits into real work
I’m interested not only in what AI can do, but in how businesses need to change as AI takes on more meaningful parts of work.
How should work be divided between people, software and AI agents?
Where does human judgment still matter most?
Which workflows are genuinely good candidates for AI?
How do firms introduce AI without creating more complexity than they remove?
I’m exploring these questions through research, experimentation and conversations with professionals.
Small law firms and professional services
I’m starting here because these businesses bring together process, professional judgment, sensitive information, client interaction and accountability. They’re a useful place to understand where AI can support real work—and where human oversight still matters.
I’m documenting what I learn as I go.
Articles, working frameworks, experiments and prototypes will live here as the work develops.
Law, operations and technology
I’m a former lawyer with experience spanning financial services, technology transactions, regulation and operations.
I held senior in-house legal roles at Nomura and Oaktree Capital Management, previously worked in private practice, and earlier in my career worked in airline product development.
I’m now focused on understanding how AI changes the way small businesses operate, particularly where technology, process and human judgment meet.
Thinking about where AI fits in your firm?
I’m always interested in hearing from small-business owners, professional-services firms and others thinking seriously about how AI fits into their work.
I’m also open to advisory or consulting conversations where there’s a good fit.